Treating our customers fairly is the number one priority of our business. It is at the heart of everything we do, and want to achieve.
This means: -
We want you to be confident that you are dealing with a business that will treat you fairly – that we will put your interests first, provide you with a fair deal and give you a professional service of the standard you would expect from competent staff.
You can be confident that the products we provide will be products that are designed to meet your needs and that at all times before, during and after a sale we will communicate with you in a way that is clear, fair and not misleading.
We will provide you with enough clear information about the products we recommend so that you can make a properly informed choice – before you buy.
And if you decide after you’ve had all the information that you don’t want to accept our advice, then you are free to say ‘No’ as well as ‘Yes’
If it does go wrong, or you feel that for any reason, you have not been treated fairly, we will ensure that any complaint you may make is dealt with fairly, impartially and promptly. If for any reason you do not feel we have treated you fairly in keeping with this statement, or if you have any concerns about the way we have treated you, then please contact us.
We will acknowledge your complaint within 5 days of receipt and will advise you of the person dealing with it.
This means: -
We want you to be confident that you are dealing with a business that will treat you fairly – that we will put your interests first, provide you with a fair deal and give you a professional service of the standard you would expect from competent staff.
You can be confident that the products we provide will be products that are designed to meet your needs and that at all times before, during and after a sale we will communicate with you in a way that is clear, fair and not misleading.
We will provide you with enough clear information about the products we recommend so that you can make a properly informed choice – before you buy.
And if you decide after you’ve had all the information that you don’t want to accept our advice, then you are free to say ‘No’ as well as ‘Yes’
If it does go wrong, or you feel that for any reason, you have not been treated fairly, we will ensure that any complaint you may make is dealt with fairly, impartially and promptly. If for any reason you do not feel we have treated you fairly in keeping with this statement, or if you have any concerns about the way we have treated you, then please contact us.
We will acknowledge your complaint within 5 days of receipt and will advise you of the person dealing with it.
